"The boring legal stuff, but with fewer words that make your brain hurt."
Play nice, pay on time, and we'll build you something awesome. Don't be a pain in the backside, and we won't be either. If something goes wrong, we'll fix it like proper adults. That's about 90% of this document right there.
We're SGP Digital Solutions, a UK-based company that does digital stuff for people who do real work. We're fully insured, ICO registered, and we know what we're doing (most of the time).
We do the following things (and we're quite good at them):
We don't fix printers. Nobody fixes printers. They're cursed.
Before we start any work, we'll agree on what we're doing, how much it costs, and when it'll be done. This might be a formal contract or just a detailed email - whatever works for the size of your project.
We like to be paid. Shocking, we know. For bigger projects, we'll usually ask for 50% upfront and 50% on completion. For smaller jobs, we might just invoice you when we're done. Payment is due within 30 days, or we'll send increasingly passive-aggressive reminders.
We'll give you realistic timelines and stick to them. If something's going to be late, we'll let you know ASAP. We're not miracle workers - good work takes time, and rushing usually makes things worse.
We need you to:
Once you've paid in full, the website/application we build for you is yours. You own it, you can do what you want with it. We might keep some of the underlying code we've written for our own use in future projects, but your specific content and design is all yours.
If you try to claim you invented our code, we'll be very disappointed in you.
We guarantee that whatever we build will work as described. If it doesn't, we'll fix it for free. We can't guarantee that your website will make you a millionaire, that your automation will solve all your problems, or that your competitors won't copy your brilliant ideas.
We also can't guarantee that technology won't occasionally be weird and do unexpected things. When that happens, we'll help you sort it out.
We provide support for the things we build. The level of support depends on what we've agreed:
Sometimes things don't go to plan. When that happens:
If you're not happy with our work, talk to us first. We're reasonable people and we want you to be happy. If we can't sort it out between us, we can try mediation before anyone gets lawyers involved.
We're fully insured, which is nice. But we can't be responsible for every possible thing that might go wrong. Our liability is limited to the amount you've paid us for the specific project. We're not responsible for:
Either of us can cancel a project with reasonable notice. If you cancel:
If we cancel (which we'd only do if you're being unreasonable), we'll refund any money you've paid for work not yet completed.
We won't share your business information with anyone else. We won't use your project as a case study without asking first. We won't gossip about your business at the pub. We're professionals, not reality TV stars.
(Though if you do something really cool, we might ask if we can show it off on our portfolio.)
We might update these terms occasionally. If we do, we'll update the date below and let you know if anything major changes. We're not going to sneak in any "you now owe us your firstborn" clauses.
These terms are governed by UK law. If we end up in court (which we really hope we don't), it'll be in the UK courts. We'd much rather sort things out over a cup of tea, though.
Questions about these terms? Want to negotiate something different? Just want to chat? Get in touch:
Email: hello@sgpdigitalsolutions.co.uk
WhatsApp: whatsapp me
Response time: Within 24 hours (unless it's a weekend and we're pretending to have a life)
Last updated: January 2025
These terms were written by humans, for humans. We tried to make them as painless as possible.